Lately I have been trying to introduce a cause or non-profit organization, but this week’s Thursday post is a little different. Often we hear about companies who are not adept at providing a positive customer experience, whether it be the product or the service which is lacking. In the spirit of giving credit where it is due, I want to share a recent brand experience that was terrific.
Last Thursday evening I realized that I needed new business cards, quickly and badly. My previous ones were so not attractive. Truth be told, they were downright ugly. I really, really wanted to have new cards done before a conference the following Tuesday but knew I was cutting it close for a decent quality card. I Googled “business cards next day” and not far down the list was Tiny Prints. At the Type A Parent conference, I had seen some great-looking cards which were from Tiny Prints so off-a-clicking I went. By Friday morning a proof of the card was waiting in my email. My new and substantially-improved business cards were in my hands by noon on Monday. They are seriously awesome.
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I told a Tiny Prints company representative how happy I was with my experience. Guess what? Just for telling you about it, Tiny Prints is gifting me a second set of business cards. Now that’s a class act, don’t you think?